Invoice payment

Do you want to pay an invoice from us online? Simply use our secure payment form below to settle your bill.

Cancellation and Refunds

Any entitlement to a refund of Veterinary Fees will be as determined by the Terms of Business as provided to you in advance. Refunds are not possible on POM-V medications once they have left the premises as we are not able to guarantee storage conditions once out of our custody.  Disputes regarding professional fees should be dealt with through our complaints procedure but are not normally subject to refund.  Non-POM-V medications and items bought through the shop can be refunded provided they are unopened in their original packaging in resaleable condition.  They must be returned within 28 days of sale for this to apply.  This does not apply to goods or medicines that are faulty.

 

For the avoidance of doubt, nothing in this Clause shall require Acorn House to refund the Fees (or part thereof) unless such Fees (or part thereof) have previously been paid.

---