Welcome To Acorn House Veterinary Hospital

Welcome to our practice website 

Practice Update 26^th April 2022

The redecoration of our waiting room is now complete and we welcome clients back into this area. All clients should report to the main Reception desk inside the waiting room on arrival.

New registrations

New registrations from Bedford and surrounding areas are being accepted. This is restricted to the following postcodes: MK40, MK41, MK42, MK43, MK44, MK45 (north of Flitwick only), MK46 and MK16. Please register using the online registration form on the practice website. You will receive a confirmation from the practice within 2 working days, after which time appointments can be booked using the online system or by telephoning the practice directly. 

Opening hours

Opening hours are 8am to 8pm weekdays and 8am to 4:30pm on Saturdays. Our on-site out of hours emergency service will operate as normal outside of these times.

Booking an appointment

Please call Reception during normal opening hours to make an appointment or use the online booking service via the website. All appointments must be booked in advance – please don’t just turn up!

There is currently high demand for appointments. Please let us know if you book an appointment and then find that you are unable to attend.

Attending an appointment

All clients should check in at the main Reception desk in the waiting room. When checking in please let Reception know whether you would like to wait in the waiting room or wait outside (preferable for nervous pets or when the waiting room is busy). Clients choosing to wait in the car park should give their mobile number to Reception when checking in, so that the vet is able to call when it is time to attend the appointment.

Ordering medication

Repeat medication can be ordered using our online click and collect service, by emailing info@acornhousevets.co.uk or by telephoning Reception. Please allow 48 hours (72 hours over a weekend) before travelling to the practice to collect this medication.

Collecting medication

Please collect medication from the main Reception desk.  If you would prefer not to enter the Reception area, please telephone the Reception desk from the car park and payment can be taken over the telephone and medication brought out to the car park instead.

Clients that are self isolating or shielding

If you have COVID symptoms or have otherwise been asked to self-isolate, please do not attend the practice. Ask a friend or neighbour to bring your pet / collect medication for you, or telephone the practice to arrange a video consultation instead.

Clients that are not comfortable with entering the waiting room or accompanying their pet into the consulting rooms should remain in the car park and telephone the Reception desk when they arrive. Our vets and nurses will be happy to conduct the appointment in the "covid way" of discussing the pet over the phone at the start of the consultation, bringing the pet into the building for examination without the owner, and then telephoning the client at the end of the consultation to discuss. Medications can then be brought out to the car and payment can be taken over the phone.

COVID measures

In line with updated government guidance, face coverings are no longer mandatory inside the building. Our staff members may choose to wear face coverings routinely or not; but all will be happy to wear a face covering on request. Hand sanitiser is available in the waiting room and high-contact areas (door handles, card machines, Reception desk) are cleaned regularly throughout the day.

Procedures available

All procedures are available.

Vaccinations

All puppy, kitten, rabbit and adult dog/cat vaccinations may be booked in as normal.

Neutering

Cat, dog, rabbit and small pet neuterings are all available. Please call Reception to discuss and book.

Home visits

House visits are permitted if staff availability allows. Visits are usually performed between 11 and 3:30pm.

Nurse clinics

Nurse clinics are available for post operative checks, 6 month health checks, nail clips, anal gland emptying and medication administration. Please book by calling Reception or using the online booking system.

Thank you

The staff at Acorn House have worked very hard to continue to provide veterinary care for their patients during the constantly-evolving COVID pandemic. We are extremely grateful to our lovely clients who have worked with us to make the various restrictions and changes work over the past few months and thank you for your continued support and understanding.

 

 

 

---